Privacy Policy

Sweet Lisbon Cosy Holidays takes your privacy very seriously, because we know that while you are staying with us, you do not want to be worried about GDPR compliance. We prepared this document to inform you the best we can.

This privacy policy provides information about the way we collect, process, store, use, disclose and transfer your personal data. Users (i.e. “you” or “your”) can access the services provided by Sweet Lisbon GuestHouse or Sweet Lisbon Apartments, explored by Xaleri Turismo, Lda. (herein after “Xaleri”; “we” or “our”) through our Website, related apps and tools (herein after “the Services”). The present document  regulates your access to the Services, regardless of what type of device or app you use to access them. By using our Services, you consent that we collect, process, store, disclose, transfer and apply to other uses your personal information. The term “Information” is very abroad, when used without other modifiers, such as personal, bank, insurance, etc.,  refers to all the different forms of data, content, and information described below.

THE INFORMATION WE COLLECT AND STORE

We collect and store the following Information when you are using the Services:

When you make a reservation, we collect some personal data that can be used to contact or identify you (“Personal Information”), such as your name, phone number, email, address, postal code, city and country. Among these personal data there may be records of purchases, reservations you have made and contacts with Cloudbeds, a service of Property Management Software. We also collect and store any credit card or other payment information from you.

HOW WE USE YOUR INFORMATION

Personal data
Personal data collected may be used: (i) to provide our services and improve their quality, namely on customer service, (ii) to administer your use of our Services, (iii) to better understand your needs and interests, (iv) to personalize and improve your experience, (v) to contact you when necessary during the duration of your reservation contract with us, which ends 14 days after your check out.

Please know that any Credit Card or other payment information is automatically deleted at the end of your reservation contract. We do not sell your Personal data, Files or any other information about you, to third parties.

INFORMATION SHARING AND DISCLOSURE

Service Providers, Business Partners and Others.

We do not sell your Personal Data, Files or other information about you to third parties, nationally, EU wise and internationally. We may use certain trusted third-party companies and individuals to help us provide, analyse, and improve our Services (including but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These contracted third parties may have access to your Information only for purposes of performing these limited tasks on our behalf and under obligations similar to those in our Privacy Policy. We use industry standard storage services to store your Files and other Information.

Legal Compliance and Law Enforcement Requests; Protection of Xaleri’s Rights.

 We may disclose to third parties Files and Personal Information stored in our accounts, but we do it under specific circumstances:
1. when disclosure is reasonably necessary to comply with a law, regulation or compulsory legal request;
2. to react to dead threats or serious body injury to a person;
3. to prevent Xaleri, its services or our users from being subjected to fraud or abuse; or
4. to protect Xaleri’s property  and real estate rights.

Transfers of Our Business

 If we are involved in a merger, acquisition, transfer of services, or sale of all or a portion of our assets, your Information may be transferred as part of that transaction, but we will notify you (for example, via email and/or a prominent notice on our website) of any change in control or use of your Personal Information or Files, or if such Information becomes subject to a different privacy policy.

Changing or Deleting Your Information – your rights:

 If you are registered as the reservation holder, you may review, update, correct or delete the Personal Information provided in your reservation and Check In. Please contact security@sweetlisbon.com to do so. In some cases, we may retain copies of your Information and Files if required by law. For questions about your Personal Information or Files on our Services, please contact security@sweetlisbon.com. We will respond to your inquiry within 7 days.

The users of our services have the rights listed below, for more information please contact the Data Controller, Ana Leamaro at security@sweetlisbon.com.

• Access your personal data
• Right to rectification of personal data
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object and automated individual decision-making

Data Retention
There is a difference between your right to erasure and our legal obligations to store your data for a certain period of time.
We have to retain and use your Information, when  necessary to comply with our legal obligations, resolve disputes, and enforce our agreements, for as long as the law dictates. Consistent with these requirements, we will attempt to delete your Information quickly upon request, when the law no longer requires the storage or when said storage was never under legal protection. Notwithstanding, we welcome your approach and will answer your request or question within 7 days.

Elimination
Please note that although there may have been a removal of your personal data from our servers, back-up versions may exist after deletion. In addition, we do not delete from our servers Files that you have in common with other users.

Security
The security of your Information is important to us. The booking software in our website and our Property Management Software, “Cloudbeds”, provided by Digital Arbitrage, Inc.  complies with generally accepted standards to protect the Information submitted. We are  committed to protecting the security of your personal information and we take commercially reasonable technical and organizational measures that are designed to that end. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at security@sweetlisbon.com.

Provisions Related to Users Residing in Europe
Cloudbeds complies with GDPR, a regulation made effective in the EU on May 25th, 2018. Your personal information is used solely for the purpose for which it was originally collected. The use of your information can be limited, or the information can be corrected or deleted, except as required by law, as indicated above.

Our Policy Toward Children
Our Services are not directed to people under 18. We do not knowingly collect Personal Data from children under 18. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at security@sweetlisbon.com. If we become aware that a child under 18 has provided us with Personal Information, we will take steps to delete such Information.

Contacting Us
If you have any questions about this Privacy Policy, please contact us at security@sweetlisbon.com.

Changes to our Privacy Policy
We reserve the right to change/review this Privacy Policy from time to time. If we make a change to this Privacy Policy you will be informed, generally, via email. We may provide notice of changes in other circumstances as well. By continuing to use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.